:root{
  --p:#f59e0b;--p2:#f97316;--pd:#b45309;--g:linear-gradient(135deg,#fbbf24 0%,#f97316 100%);
  --bg:#f6f7fb;--card:rgba(255,255,255,.85);--solid:#fff;--tx:#1f2937;--mut:#6b7280;--bd:rgba(17,24,39,.08);
  --red:#ef4444;--green:#22c55e;--blue:#3b82f6;--shadow:0 8px 30px rgba(17,24,39,.08);--r:16px;--ease:cubic-bezier(.2,.8,.2,1)
}
[data-theme=dark]{--bg:#0b1220;--card:rgba(255,255,255,.06);--solid:#141c2f;--tx:#e5e7eb;--mut:#94a3b8;--bd:rgba(255,255,255,.1);--shadow:0 8px 30px rgba(0,0,0,.45)}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font-family:Inter,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;color:var(--tx);font-size:15px;line-height:1.5;
  background:radial-gradient(1100px 600px at 100% -10%,rgba(251,191,36,.20),transparent 60%),radial-gradient(900px 500px at -10% 110%,rgba(249,115,22,.15),transparent 55%),var(--bg);background-attachment:fixed;transition:background .3s,color .3s}
::selection{background:#fbbf24;color:#111}
::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:rgba(148,163,184,.4);border-radius:10px}
a{color:var(--pd);text-decoration:none}a:hover{text-decoration:underline}[data-theme=dark] a{color:#fbbf24}
h2,h3,h4{margin:0 0 12px;letter-spacing:-.01em}.mut{color:var(--mut)}.small{font-size:12px}.right{text-align:right}.red{color:var(--red)}.green{color:var(--green)}
hr{border:0;border-top:1px solid var(--bd)}

/* ---------- keyframes ---------- */
@keyframes fadeUp{from{opacity:0;transform:translateY(16px)}to{opacity:1;transform:none}}
@keyframes pop{0%{transform:scale(.4);opacity:0}70%{transform:scale(1.15)}100%{transform:scale(1);opacity:1}}
@keyframes shimmer{0%{background-position:100% 0}100%{background-position:-100% 0}}
@keyframes spin{to{transform:rotate(360deg)}}
@keyframes floaty{0%,100%{transform:translateY(0)}50%{transform:translateY(-12px)}}
@keyframes ring{0%,100%{transform:rotate(0)}10%,30%,50%{transform:rotate(14deg)}20%,40%,60%{transform:rotate(-14deg)}70%{transform:rotate(0)}}
@keyframes pulseRing{0%{box-shadow:0 0 0 0 rgba(245,158,11,.55)}100%{box-shadow:0 0 0 12px rgba(245,158,11,0)}}
@keyframes drive{0%{transform:translateX(-6px)}50%{transform:translateX(8px)}100%{transform:translateX(-6px)}}
@keyframes growX{from{transform:scaleX(0)}to{transform:scaleX(1)}}
@keyframes growY{from{transform:scaleY(0)}to{transform:scaleY(1)}}
@keyframes gradientMove{0%{background-position:0% 50%}50%{background-position:100% 50%}100%{background-position:0% 50%}}
@keyframes toastIn{from{opacity:0;transform:translateX(40px) scale(.9)}to{opacity:1;transform:none}}
@keyframes toastBar{from{width:100%}to{width:0}}
@keyframes ripple{to{transform:scale(2.6);opacity:0}}
@keyframes modalIn{from{opacity:0;transform:translateY(24px) scale(.94)}to{opacity:1;transform:none}}
@keyframes fadeIn{from{opacity:0}to{opacity:1}}
@keyframes blob{0%,100%{transform:translate(0,0) scale(1)}33%{transform:translate(40px,-30px) scale(1.15)}66%{transform:translate(-30px,30px) scale(.9)}}

/* ---------- layout ---------- */
.app{display:flex;min-height:100vh}
.side{width:236px;background:linear-gradient(180deg,#111827,#1f2937);color:#fff;flex-shrink:0;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow:auto;padding-bottom:20px}
.side .brand{padding:20px 18px;font-size:20px;font-weight:800;letter-spacing:-.02em;background:var(--g);-webkit-background-clip:text;background-clip:text;color:transparent;display:flex;align-items:center;gap:8px}
.side .bsun{display:inline-block;animation:spin 14s linear infinite;-webkit-text-fill-color:initial}
.side a{display:flex;align-items:center;gap:10px;margin:2px 10px;padding:10px 12px;color:#cbd5e1;border-radius:12px;text-decoration:none;transition:all .25s var(--ease);position:relative}
.side a .ic{font-size:17px;width:22px;text-align:center;transition:transform .25s var(--ease)}
.side a:hover{background:rgba(255,255,255,.08);color:#fff;transform:translateX(4px)}.side a:hover .ic{transform:scale(1.25) rotate(-6deg)}
.side a.on{background:linear-gradient(90deg,rgba(245,158,11,.30),rgba(249,115,22,.05));color:#fff;font-weight:600}
.side a.on:before{content:"";position:absolute;left:-10px;top:20%;height:60%;width:4px;border-radius:4px;background:var(--g)}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.top{background:var(--card);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border-bottom:1px solid var(--bd);padding:10px 18px;display:flex;align-items:center;gap:12px;position:sticky;top:0;z-index:20}
.top h1{font-size:18px;margin:0;flex:1;font-weight:700}.top select{width:auto}
#menu{display:none}
#bell{text-decoration:none;font-size:20px;display:inline-block;transform-origin:50% 0}#bell.ring{animation:ring 1.6s ease-in-out 2}
#view{padding:20px;max-width:1300px;width:100%}

/* ---------- cards & grids ---------- */
.card{background:var(--card);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border:1px solid var(--bd);border-radius:var(--r);padding:18px;box-shadow:var(--shadow);margin-bottom:16px;
  animation:fadeUp .55s var(--ease) backwards;animation-delay:calc(var(--i,0)*60ms);transition:transform .25s var(--ease),box-shadow .25s,border-color .25s}
a.card:hover,.stat:hover{box-shadow:0 14px 40px rgba(245,158,11,.22);border-color:rgba(245,158,11,.4);text-decoration:none}
.grid{display:grid;gap:14px}.g2{grid-template-columns:repeat(auto-fit,minmax(300px,1fr))}.g4{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}
.split{display:grid;grid-template-columns:minmax(0,3fr) minmax(0,2fr);gap:16px;align-items:start}
.stat{position:relative;overflow:hidden}
.stat:after{content:"";position:absolute;right:-24px;top:-24px;width:80px;height:80px;border-radius:50%;background:var(--g);opacity:.12}
.stat b{display:block;font-size:30px;font-weight:800;letter-spacing:-.03em}.stat span{color:var(--mut);font-size:13px}
.row{display:flex;gap:10px;align-items:center}.row.wrap{flex-wrap:wrap}.row.end{justify-content:flex-end;margin-top:12px}.row.between{justify-content:space-between}
.tw{overflow:auto}

/* ---------- hero ---------- */
.hero{position:relative;overflow:hidden;background:var(--g);background-size:200% 200%;animation:fadeUp .6s var(--ease) backwards,gradientMove 10s ease infinite;color:#fff;border-radius:20px;padding:24px 26px;margin-bottom:18px;box-shadow:0 14px 40px rgba(249,115,22,.35)}
.hero h2{margin:0 0 4px;font-size:24px;color:#fff;position:relative}.hero p{margin:0 0 12px;opacity:.95;position:relative}
.hero .sun{position:absolute;right:-30px;top:-40px;width:170px;height:170px;border-radius:50%;background:radial-gradient(circle,rgba(255,255,255,.75),rgba(255,255,255,0) 70%);animation:floaty 5s ease-in-out infinite}
.hero .rays{position:absolute;right:-110px;top:-120px;width:340px;height:340px;border-radius:50%;background:repeating-conic-gradient(rgba(255,255,255,.22) 0 8deg,transparent 8deg 24deg);animation:spin 40s linear infinite}
.btn.white{background:#fff;color:#c2410c}.btn.white:hover{background:#fff7ed}

/* ---------- forms & buttons ---------- */
input,select,textarea{width:100%;padding:10px 12px;border:1px solid var(--bd);border-radius:10px;font:inherit;color:var(--tx);background:var(--solid);transition:border-color .2s,box-shadow .2s}
[data-theme=dark] input,[data-theme=dark] select,[data-theme=dark] textarea{background:rgba(255,255,255,.06)}
select option{background:var(--solid);color:var(--tx)}
input:focus,select:focus,textarea:focus{outline:0;border-color:var(--p);box-shadow:0 0 0 4px rgba(245,158,11,.22)}
input[type=checkbox],input[type=radio]{width:auto;accent-color:var(--p)}
.row>input,.row>select{width:auto;flex:1;min-width:130px}
label.fld{display:block;margin-bottom:12px}label.fld span{display:block;font-size:13px;color:var(--mut);margin-bottom:4px}
label.chk{display:flex;gap:8px;align-items:center;margin:8px 0}
.btn{position:relative;overflow:hidden;display:inline-block;background:var(--g);background-size:160% 160%;color:#fff;border:0;border-radius:12px;padding:10px 18px;cursor:pointer;font:inherit;font-weight:600;text-decoration:none;box-shadow:0 6px 16px rgba(249,115,22,.3);transition:transform .2s var(--ease),box-shadow .2s,background-position .4s}
.btn:hover{transform:translateY(-2px);box-shadow:0 10px 24px rgba(249,115,22,.4);background-position:100% 100%;text-decoration:none}
.btn:active{transform:scale(.96)}
.btn.ghost{background:transparent;color:var(--pd);border:1px solid rgba(245,158,11,.6);box-shadow:none}[data-theme=dark] .btn.ghost{color:#fbbf24}
.btn.ghost:hover{background:rgba(245,158,11,.12);box-shadow:none}
.btn.red{background:linear-gradient(135deg,#f87171,#dc2626);box-shadow:0 6px 16px rgba(220,38,38,.3)}.btn.sm{padding:5px 11px;font-size:13px;border-radius:9px}.btn[disabled]{opacity:.6;pointer-events:none}
.ripple{position:absolute;border-radius:50%;background:rgba(255,255,255,.55);transform:scale(0);animation:ripple .6s linear;pointer-events:none}
.acts{display:flex;flex-wrap:wrap;gap:8px}

/* ---------- tables, chips ---------- */
table{width:100%;border-collapse:collapse}th,td{padding:11px 8px;border-bottom:1px solid var(--bd);text-align:left;vertical-align:middle}
th{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--mut)}
tr{animation:fadeUp .45s var(--ease) backwards;animation-delay:calc(var(--i,0)*35ms)}
tr.click{cursor:pointer;transition:background .2s,transform .2s}tr.click:hover{background:rgba(245,158,11,.10)}
.chip{display:inline-block;padding:3px 11px;border-radius:20px;font-size:11px;font-weight:700;background:rgba(148,163,184,.2);text-transform:uppercase;letter-spacing:.03em;white-space:nowrap}
.s-pending{background:rgba(249,115,22,.16);color:#ea580c}.s-assigned{background:rgba(59,130,246,.16);color:#2563eb}.s-in_progress{background:rgba(139,92,246,.18);color:#7c3aed}
.s-resolved,.s-paid{background:rgba(34,197,94,.18);color:#16a34a}.s-closed{background:rgba(148,163,184,.22);color:#64748b}.s-unpaid{background:rgba(239,68,68,.16);color:#dc2626}
.p-high{color:var(--red);font-weight:700}.p-medium{color:#d97706}.p-low{color:var(--green)}
.badge{background:var(--red);color:#fff;border-radius:10px;padding:1px 7px;font-size:11px;margin-left:2px;animation:pop .4s both}

/* ---------- complaint detail bits ---------- */
.th{width:48px;height:48px;object-fit:cover;border-radius:10px;vertical-align:middle;margin-right:8px;cursor:pointer;transition:transform .25s var(--ease)}.th:hover{transform:scale(1.2) rotate(-2deg)}
.photos{display:flex;gap:8px;flex-wrap:wrap}.photos img{width:110px;height:110px;object-fit:cover;border-radius:12px;cursor:zoom-in;border:1px solid var(--bd);transition:transform .3s var(--ease),box-shadow .3s}
.photos img:hover{transform:scale(1.08) rotate(-1.5deg);box-shadow:0 10px 24px rgba(0,0,0,.25)}
.kv{display:grid;grid-template-columns:130px 1fr;gap:6px 10px;margin:0}.kv dt{color:var(--mut)}.kv dd{margin:0}
.tl{list-style:none;margin:0;padding:0}.tl li{padding:6px 0 10px 20px;border-left:2px solid rgba(245,158,11,.5);margin-left:6px;position:relative;animation:fadeUp .5s var(--ease) backwards}
.tl li:before{content:"";width:12px;height:12px;background:var(--g);border-radius:50%;position:absolute;left:-7px;top:10px;box-shadow:0 0 0 4px rgba(245,158,11,.2)}
.chat{max-height:320px;overflow:auto;background:rgba(148,163,184,.1);border-radius:12px;padding:8px;margin-bottom:8px}
.bub{max-width:85%;padding:8px 12px;border-radius:14px 14px 14px 4px;background:rgba(148,163,184,.25);margin:6px 0}.bub.me{background:linear-gradient(135deg,#fde68a,#fdba74);color:#1f2937;margin-left:auto;border-radius:14px 14px 4px 14px}.bub small{display:block;opacity:.7}
.alert{padding:10px 14px;border-radius:12px;margin-bottom:12px}.alert.red{background:rgba(239,68,68,.14);color:#dc2626}.alert.blue{background:rgba(59,130,246,.14);color:#2563eb}
.car{display:inline-block;animation:drive 1.6s ease-in-out infinite}
.steps{display:flex;margin:16px 0 6px}
.step{flex:1;text-align:center;position:relative;font-size:11px;color:var(--mut);text-transform:capitalize}
.step:before{content:"";position:absolute;top:13px;left:-50%;width:100%;height:3px;background:var(--bd)}.step:first-child:before{display:none}
.step.done:before{background:var(--g);transform-origin:left;animation:growX .6s var(--ease) backwards;animation-delay:calc(var(--i)*110ms)}
.step i{position:relative;z-index:1;display:grid;place-items:center;width:28px;height:28px;margin:0 auto 4px;border-radius:50%;background:var(--bd);font-style:normal;font-weight:700;font-size:12px}
.step.done i{background:var(--g);color:#fff;animation:pop .45s both;animation-delay:calc(var(--i)*110ms)}
.step.now{color:var(--tx);font-weight:700}.step.now i{animation:pop .45s both,pulseRing 1.8s infinite;animation-delay:calc(var(--i)*110ms),0s}

/* ---------- charts ---------- */
.bar{display:flex;align-items:center;gap:8px;margin:6px 0}.bar i{display:block;height:14px;background:var(--g);border-radius:6px;transform-origin:left;animation:growX .9s var(--ease) backwards}.bar span{width:120px;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chart{display:flex;align-items:flex-end;gap:5px;height:150px;overflow-x:auto;padding-bottom:4px}.chart div{display:flex;flex-direction:column;align-items:center;justify-content:flex-end;font-size:10px;min-width:20px}
.chart i{display:block;width:18px;background:var(--g);border-radius:6px 6px 0 0;transform-origin:bottom;animation:growY .9s var(--ease) backwards}
.chart div:nth-child(2n) i{animation-delay:.08s}.chart div:nth-child(3n) i{animation-delay:.16s}

/* ---------- modal / toast / skeleton ---------- */
.overlay{position:fixed;inset:0;background:rgba(2,6,23,.55);backdrop-filter:blur(6px);-webkit-backdrop-filter:blur(6px);display:flex;align-items:flex-start;justify-content:center;padding:30px 12px;overflow:auto;z-index:100;animation:fadeIn .2s}
.modal{background:var(--solid);color:var(--tx);border:1px solid var(--bd);border-radius:20px;padding:22px;width:100%;max-width:440px;box-shadow:0 30px 80px rgba(0,0,0,.4);animation:modalIn .35s var(--ease)}.modal.wide{max-width:640px}.modal img.big{max-width:100%;display:block;margin:auto;border-radius:12px}
#toasts{position:fixed;right:14px;bottom:14px;z-index:200;display:flex;flex-direction:column;gap:8px}
.toast{position:relative;overflow:hidden;background:linear-gradient(135deg,#16a34a,#15803d);color:#fff;padding:12px 16px;border-radius:12px;max-width:340px;box-shadow:0 10px 30px rgba(0,0,0,.35);animation:toastIn .45s var(--ease)}.toast.err{background:linear-gradient(135deg,#ef4444,#b91c1c)}
.toast:after{content:"";position:absolute;left:0;bottom:0;height:3px;background:rgba(255,255,255,.75);animation:toastBar 4.5s linear forwards}
.skel-wrap{padding:8px 2px}.skel{height:18px;border-radius:9px;margin:14px 0;background:linear-gradient(90deg,var(--bd) 25%,rgba(255,255,255,.3) 40%,var(--bd) 60%);background-size:300% 100%;animation:shimmer 1.4s infinite linear}

/* ---------- login / public ---------- */
.auth{position:relative;min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px;overflow:hidden}
.blob{position:absolute;border-radius:50%;filter:blur(70px);opacity:.55;animation:blob 14s ease-in-out infinite}
.b1{width:380px;height:380px;background:#fbbf24;top:-100px;left:-80px}.b2{width:340px;height:340px;background:#fb7185;bottom:-90px;right:-60px;animation-delay:-5s}.b3{width:260px;height:260px;background:#60a5fa;top:40%;left:55%;animation-delay:-9s;opacity:.35}
.authcard{position:relative;width:100%;max-width:400px;padding:28px;margin:0;animation:fadeUp .7s var(--ease) backwards}
.logo{position:relative;width:96px;height:96px;margin:0 auto 6px;display:grid;place-items:center}
.logo .rays{position:absolute;inset:-14px;border-radius:50%;background:repeating-conic-gradient(rgba(245,158,11,.35) 0 7deg,transparent 7deg 22deg);animation:spin 18s linear infinite;-webkit-mask:radial-gradient(circle,transparent 34%,#000 36%,#000 70%,transparent 72%);mask:radial-gradient(circle,transparent 34%,#000 36%,#000 70%,transparent 72%)}
.logo .sun2{font-size:56px;animation:floaty 4s ease-in-out infinite;filter:drop-shadow(0 6px 14px rgba(249,115,22,.5))}
.gt{text-align:center;font-size:28px;font-weight:800;letter-spacing:-.03em;background:var(--g);-webkit-background-clip:text;background-clip:text;color:transparent}
.center{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px}.center .card{width:100%;max-width:380px}

.pin{width:22px;height:22px;border-radius:50% 50% 50% 0;transform:rotate(-45deg);border:2px solid #fff;box-shadow:0 1px 6px rgba(0,0,0,.5);animation:pop .5s both}
canvas.sig{width:100%;border:1px dashed #9ca3af;border-radius:12px;touch-action:none;background:#fff}
.inv{max-width:760px;margin:auto}
.leaflet-container{border-radius:14px;z-index:1}

@media(max-width:860px){
  .side{position:fixed;left:-250px;top:0;z-index:60;transition:left .3s var(--ease);box-shadow:10px 0 40px rgba(0,0,0,.4)}.side.open{left:0}
  #menu{display:inline-block}.split{grid-template-columns:1fr}.kv{grid-template-columns:110px 1fr}#view{padding:14px}.hero h2{font-size:20px}
}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}
@media print{
  :root,[data-theme=dark]{--card:#fff;--solid:#fff;--tx:#000;--mut:#444;--bd:#ddd}
  .side,.top,.noprint,#toasts,.hero{display:none!important}body{background:#fff}#view{padding:0}.card{box-shadow:none;backdrop-filter:none;animation:none}tr{animation:none}
}